Returns

To return a Cromwell Safety product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at sales@agarhygiene.com  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: We're happy to help if there's an issue with the decoration or the product itself, but we cannot accept returns due to ordering the wrong size. Items that show any wear are not eligible for return. All returns must be requested within 30 days of receiving your order.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

Cromwell Safety - Returns
Agar Hygiene / Cromwell Safety Castle Business Park Hockey Close
Loughborough
Leicestershire
LE11 5GX
United Kingdom

 

Returns Policy

Information regarding product returns and Refund Policy

For plain garments, and anything else that is NOT customised with your logo, we can offer a hassle-free returns service, just send the goods back to us within the 14 day period. 

We can only refund you for goods that are in their original, unused and preferable unopened condition.

We reserve the right to charge a 20% restocking fee where applicable.

FOR CUSTOMISED GARMENTS:
We cannot accept refunds on anything that has been printed or embroidered with your logo/s. We try our best to ensure everything that leaves us is correct, if we have made an error then we can discuss how we can resolve the issues. 

We send out visuals and PDF proofs for all orders that require customisation, so please check your emails and any attachments we send you carefully before approving them.

 

Call us if you have any questions: 0116 270 2783 Email: sales@cromwellsafety.co.uk

Search

Select Currency

{CC} - {CN}
Cancel